Product Training

Training Opportunities

MS Tech offers a wide range of training programs for its individual products, Such include, use of the narcotics/explosives/contaminants detector and how to act in the situation of finding a positive alert.

Operator Training
These courses provide instruction on how to operate our products. Our goal is to ensure a quality curriculum is provided to your staff so they can safely operate and maintain your MS Tech equipment to its full potential.

Technical Training
This training program is designed for those customers whose needs dictate having an MS Tech Certified technician on-site to accommodate short notice requirements, or a customer with a large product base of MS Tech equipment. With this training your technicians will know our products inside-out!

Customized Training
Specialized training curriculums can be developed upon customer request, where we will tailor the class to fit the needs and competency level of the employee.

For more information on how these services can benefit your organization, please contact your local service office using the ‘Contact us’ section on this page.

For more information on how these services can benefit your organization, please contact your local service office using the ‘Contact us’ section on this page.

On Site Service

Professional Services

MS Tech is the premier provider of detection & safety equipment. We supply services to help our customers identify their security & safety needs. MS Tech is available to assist customers with any aspect of their business where services
are required.

Product Specialists 
The Product Specialist serves as the key expert resource to other Service team members, and acts as the technical interface between Service Operations, Sales & Marketing, Research & Development and Product Management.

Consulting
Our organization can provide you with various consulting services to assist you with addressing your security concerns. We offer various types of assistance, including site security & safety consulting.

For more information on how these services can benefit your organization, please contact your local service office using the ‘Contact Us’ section on this page.

Technical Support

Customer Service Center

The MS Tech Call Center maintains a fully trained staff for our complete line of detection equipment. Our team is available 24 hours a day, 7 days a week, 365 days of the year, to provide our customers with immediate assistance and with an easy means to order parts and consumables.

Dial-In Remote Diagnostics 
Dependent on your equipment, we can also provide remote troubleshooting assistance by connecting to your equipment for fast, efficient troubleshooting.

For more information about how these services can benefit your organization, please contact your local service office using the ‘Contact us’ section on this page.

For service inquiries for specific products, please email: support@ms-technologies.com

Part and Consumables

Part and Consumables

MS Tech offers a full complement of parts & consumables for all of our products. Our consumables are specifically produced to maximize the performance of our products and provide our customers with the
finest quality materials, to assure consistent sampling and accurate results.

Prompt Order Processing
Parts and consumable orders are generally fulfilled on the same day the order is placed with us, with different options for delivery to meet your requirements. Our multiple warehouse locations and logistics centers are open at all times, ensuring that your with order is aptly processed with quick and reliable delivery.

Customized Plans
Depending on your needs, MS Tech can provide you with automated shipping processes and/or predetermined quantities, thus relieving your materials staff of the burden of constant supply monitoring. This service ensures that your company always has adequate supplies when you need them.

For convenient options to order supplies, please e-mail: support@ms-technologies.com

Certified Partner Program

The MS Tech Certified Partner Program & Portal are currently being designed to empower our partners by providing comprehensive sales & marketing tools, along with the benefits of a partnership loyalty program.

Additional information will be uploaded on this page soon. Until then, please email support@mstechnologies.com should you wish to be part of our early registration process.

Technical Documentation

We provide our clients with the most complete and accessible manuals to make it easier for your operators, administrators or technicians to learn all the details they need to know. Ask to see if we have the needed documents in your language.

Software Downloads

KEEP IN TOUCH


By submitting this form, you are granting: MS Technologies Inc., 1655 North Fort Myer Drive, Arlington, Virginia, 22209, United States, permission to email you. You may unsubscribe via the link found at the bottom of every email. (See our Email Privacy Policy for details).